Quick answer
Choose a chauffeur company that quotes a fixed all-inclusive fare, uses accredited and insured chauffeurs, tracks flights, shows its actual fleet and has verifiable reviews. Ask what happens if a flight is delayed, if a driver is unavailable and how invoices are handled. If any answer is vague, keep looking.
Chauffeur companies can look alike online. The differences show up on the day: whether the car is at arrivals, whether the price changed and who you call when something goes wrong. Use these ten questions to compare providers.
- Is the fare fixed, and does it include tolls, parking and GST?
- Are chauffeurs accredited, uniformed and insured?
- Are flights tracked, and is waiting time included?
- Is the fleet shown honestly, with passenger and luggage limits?
- Can you book child seats and vans for groups?
- What is the cancellation and change policy?
- Do you get a booking reference and a way to follow the booking?
- Are tax invoices issued for business travel?
- Is there a human contact 24/7?
- Are there recent, verifiable reviews?
What are the warning signs?
- Prices that are vague or called estimates
- Stock photos of vehicles you will not actually get
- No mention of insurance or accreditation
- No clear way to contact someone after hours
You can see exactly what we include by entering a trip in the quote form: the fare is fixed and includes tolls, parking and GST.