Privacy Policy

Australian Chauffeurs Group Pty Ltd specialises in providing luxury transportation services to corporate, personal and VIP clients. Providing these services requires an essential exchange of information so we can accept reservations, deliver the products and services you select, offer relevant additional services and manage client accounts.

This Privacy Policy applies to Australian clients and visitors to our website. It explains how Australian Chauffeurs Group Pty Ltd uses, collects and secures your personal information.

To understand how our website is used by visitors and registered customers, your browser may receive a small string of text known as a cookie. Cookies can collect technical information, including the server your computer is connected to, the browser you use and whether you reached our website through an emailed link, advertisement or another website.

Cookies cannot spread computer viruses, access information on your computer's hard drive or collect personally identifiable information by themselves. You can change your browser settings to notify you when a cookie is placed, or to accept or decline cookies. Cookies must be enabled to access website areas that display or use personal information, because they support site administration and security.

We may also use transparent digital images known as web beacons or clear GIFs to record visits from advertisements, emailed links or external websites. Tags may collect numerical information about website use, such as the value of an online purchase. These technologies do not collect personally identifiable information by themselves.

When you make an online booking, you provide personal information such as your contact details and email address. We may also collect information about how you use the website and enquiry form, your bookings and the preferences you provide.

We use this information to provide services, process transactions, create reservations, manage your customer relationship and personalise your online and offline experience and offers.

We may use third-party advertising servers to advertise on other websites and report non-personal tracking information to us. These providers are governed by their own privacy policies. We do not provide your personal information to them for this purpose.

We work with carefully selected affiliates to provide online products and services. Where information must be shared to provide a product or service, we require appropriate information-security practices and confidentiality protections. Affiliate security practices may be audited by us.

Websites linked from our website or emails have their own privacy and security practices. We recommend reviewing the privacy policy of each external website you visit.

We may occasionally email you about our products, services and special offers. If you register for regular updates, you may receive newsletters related to the products or services you selected. You can unsubscribe at any time using the link in the email.

Your email address is kept confidential. A provider that distributes email on our behalf may not use your address for another purpose. We may use information you have provided, customer preferences, questionnaires or demographic information to make updates more relevant to you.

We may identify whether your email supports graphic-rich HTML messages and may use clear GIFs to measure responses to an offer. These images do not retrieve personally identifiable information. If you requested information from one of our partners or affiliates, that provider may send updates on our behalf, subject to its own unsubscribe process.

You can unsubscribe from emailed offers by calling 1300 736 033 or selecting the unsubscribe link in the email. If you receive newsletters about different products or services, you may need to unsubscribe from each separately. You will continue to receive essential service and booking communications where required.

We use additional website security to protect personal information. Secure Socket Layer (SSL) technology establishes a secure session when you provide or access personal, credit-card or other financial information online. Information is encrypted while it is sent and received.

SSL requires a compatible browser and internet service provider. We recommend keeping your browser up to date. A firewall or disabled cookies may prevent access to secure pages. Cookies must be enabled where they are required to protect access to private and confidential information.

Australian Chauffeurs Group Pty Ltd is committed to providing customers with a fair and responsible system for handling complaints.

If you have concerns or complaints about privacy or the operation of this website, please contact us by email or through our enquiry form so we can work to resolve them.