Quick answer
Melbourne Airport has four terminals: T1 for Qantas domestic, T2 for international, T3 for Virgin Australia domestic and T4 for Jetstar, Rex and others. Your chauffeur meets you inside arrivals with a name sign and tracks your flight. Domestic arrivals include 45 minutes of waiting, and international arrivals include 55 minutes.
Melbourne Airport at Tullamarine is about 20 kilometres north-west of the CBD, and the drive usually takes 25 to 45 minutes depending on the Tullamarine Freeway and CityLink. It runs around the clock, with no curfew, so chauffeurs are booked for arrivals at every hour. Here is how a pickup works from touchdown to the car.
Which terminal will I arrive at?
| Terminal | Used for | What to tell us |
|---|---|---|
| T1 | Qantas domestic | Your flight number |
| T2 | International flights | Your flight number and whether you have checked bags |
| T3 | Virgin Australia domestic | Your flight number |
| T4 | Jetstar, Rex, Virgin Australia and Link Airways | Your flight number and airline |
Airlines can move between terminals, so the flight number matters more than the terminal. Your chauffeur checks it against live flight data on the day. This layout follows the Melbourne Airport website at the time of writing.
Where will my chauffeur meet me?
Inside the arrivals terminal, with a sign showing your name. For international flights, your chauffeur comes into arrivals 25 minutes after landing and waits 55 minutes at no charge. For domestic flights, 45 minutes of waiting after landing is included. Drivers monitor flight schedules, so no extra waiting charge applies when the flight itself is delayed.
What should I do after I land?
- Switch your phone on, since your chauffeur may message you when they reach the terminal.
- Clear immigration and customs if you are arriving internationally, and collect your bags.
- Walk into the arrivals hall and look for your name sign.
- If you are held up, there is no need to rush, as the chauffeur tracks the flight and waits within the included time.
What does the drive into Melbourne cost and take?
The fare is fixed when you book and includes tolls, parking and GST, so traffic on the freeway does not change what you pay. The trip to the CBD usually takes 25 to 45 minutes, and the Mornington Peninsula, Geelong and the Yarra Valley take longer. For how a chauffeur compares with Uber, a taxi and SkyBus, read our Melbourne Airport to CBD comparison.
Can I book a bigger vehicle or child seats?
Yes. Business and first-class sedans take up to four passengers with two suitcases, luxury SUVs take four with four, people movers take seven with five, and vans take eleven with eight. Baby capsules, child seats and boosters are fitted on request, so mention them when you book.
